Analysis Of Information System Profile Of Village Of Kelurahan Using ITIL Framework in Kecamatan Penajam, Kabupaten Penajam Paser Utara
Prodeskel is an application from the Directorate General of Village Government Development at the Ministry of Home Affairs, which aims to collect village community data for the needs of the activities of the Directorate General of Community Development. In data collection, the Director General of Community Development for the Village Government is assisted by government agencies, namely the Kelurahan and Desa offices. ITIL is an international standard best practice that can assist in implementing information technology in organizations or companies to add value to the company or organization. This study aims to determine the results of measuring IT services in the service operation domain, in the incident management and access management cycle, on the use of prodeskel applications in Penajam District, Penajam Paser Utara Regency. This research begins with sample determination, followed by data collection, data validity test, reliability test, capability level determination, and ends with recommendations for service operations in Penajam District, Penajam Paser Utara Regency. In this study, it can be seen that the capability level is at level 2, where the procedures for service operations already exist but have not been formally standardized.
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